Why Does Microsoft Word Keep Crashing?

Last Updated: Feb 5, 2024 by

Microsoft Word is a widely used word processing software that has been around for decades. It is a staple in many offices, schools, and homes, and is known for its user-friendly interface and powerful features. However, like any software, it is not immune to technical issues. One of the most common problems users encounter is Microsoft Word crashing. In this article, we will explore the reasons behind this issue and provide solutions to help you get back to using Word without any interruptions.

What Causes Microsoft Word to Crash?

There are several reasons why Microsoft Word may crash. Some of the most common causes include:

Outdated Software

One of the main reasons for Microsoft Word crashing is using an outdated version of the software. Microsoft regularly releases updates to fix bugs and improve performance. If you are using an older version of Word, it may not be compatible with your operating system or other software on your computer, leading to crashes.

Corrupted Files

Corrupted files can also cause Microsoft Word to crash. This can happen due to a variety of reasons, such as a power outage while working on a document, a virus or malware infection, or a hardware failure. When Word tries to open a corrupted file, it may crash or freeze.

Incompatible Add-ins

Add-ins are third-party programs that can be integrated into Microsoft Word to enhance its functionality. However, if an add-in is not compatible with your version of Word or other software on your computer, it can cause crashes.

Insufficient Memory or Storage Space

Microsoft Word requires a certain amount of memory and storage space to function properly. If your computer does not meet these requirements, it can cause Word to crash. This is especially common when working with large documents or using multiple programs at once.

Hardware Issues

In some cases, hardware issues can also cause Microsoft Word to crash. This can include a faulty hard drive, outdated drivers, or a malfunctioning graphics card. These issues can affect the performance of Word and cause it to crash.

How to Fix Microsoft Word Crashing

Now that we know the common causes of Microsoft Word crashing, let’s explore some solutions to fix the issue.

Update Microsoft Word

The first step to fixing any software-related issue is to ensure that you are using the latest version. To update Microsoft Word, follow these steps:

  1. Open Microsoft Word.
  2. Click on “File” in the top left corner.
  3. Select “Account” from the menu.
  4. Click on “Update Options” and then select “Update Now.”

If there is an update available, it will be downloaded and installed automatically. Once the update is complete, restart Word and see if the issue persists.

Repair Corrupted Files

If you suspect that a corrupted file is causing Microsoft Word to crash, you can try repairing the file using the built-in repair tool. To do this, follow these steps:

  1. Open Microsoft Word.
  2. Click on “File” in the top left corner.
  3. Select “Open” from the menu.
  4. Navigate to the location of the corrupted file.
  5. Click on the file and then click on the arrow next to the “Open” button.
  6. Select “Open and Repair” from the drop-down menu.

If the repair is successful, the file will open without any issues. If not, you may need to restore the file from a backup or try using a file recovery tool.

Disable Add-ins

If you suspect that an incompatible add-in is causing Microsoft Word to crash, you can try disabling it. To do this, follow these steps:

  1. Open Microsoft Word.
  2. Click on “File” in the top left corner.
  3. Select “Options” from the menu.
  4. Click on “Add-ins” in the left-hand menu.
  5. In the “Manage” drop-down menu, select “COM Add-ins” and click on “Go.”
  6. Uncheck the box next to any add-ins that are enabled.
  7. Click on “OK” and restart Word.

If the issue is resolved, you can try enabling the add-ins one by one to determine which one is causing the problem.

Free Up Memory and Storage Space

If your computer does not have enough memory or storage space, it can cause Microsoft Word to crash. To free up memory and storage space, you can try the following:

  • Close any unnecessary programs or browser tabs.
  • Delete temporary files and clear your browser cache.
  • Uninstall any unused programs.
  • Move large files to an external hard drive or cloud storage.

Check for Hardware Issues

If you have tried all the above solutions and Microsoft Word still keeps crashing, it may be due to a hardware issue. You can try the following steps to check for hardware issues:

  • Run a disk check to ensure that your hard drive is functioning properly.
  • Update your drivers, especially your graphics card driver.
  • Check your computer’s temperature to ensure it is not overheating.
  • Run a memory test to check for any faulty RAM.

If you are not comfortable performing these tasks yourself, you can take your computer to a professional for assistance.

Preventing Microsoft Word from Crashing in the Future

Now that you have fixed the issue, you may be wondering how to prevent Microsoft Word from crashing in the future. Here are some tips to help you avoid this problem:

  • Regularly update Microsoft Word and your operating system.
  • Save your work frequently to avoid losing progress in case of a crash.
  • Use a reliable antivirus software to protect your computer from viruses and malware.
  • Avoid using too many add-ins or third-party programs with Microsoft Word.
  • Keep your computer’s hardware up to date.


Microsoft Word is a powerful and essential tool for many users, but it is not immune to technical issues. If you are experiencing frequent crashes while using Word, it can be frustrating and disruptive. However, by following the solutions outlined in this article, you can fix the issue and prevent it from happening in the future. Remember to regularly update your software and hardware, and take precautions to protect your computer from viruses and malware. With these tips, you can continue using Microsoft Word without any interruptions.

Gulrukh Ch

About the Author: Gulrukh Ch

Gulrukh Chaudhary, an accomplished digital marketer and technology writer with a passion for exploring the frontiers of innovation. Armed with a Master's degree in Information Technology, Gulrukh seamlessly blends her technical prowess with her creative flair, resulting in captivating insights into the world of emerging technologies. Discover more about her on her LinkedIn profile.