Troubleshooting: Microsoft Teams Can’t Hear?

Last Updated: Feb 4, 2024 by

Microsoft Teams has become an essential tool for remote work and virtual meetings. However, like any technology, it can sometimes encounter issues. One common problem that users may face is not being able to hear others or having their microphone not work during a Teams call. If you’re experiencing this issue, don’t worry, there are some simple troubleshooting steps you can take to fix it.

Check Your Audio Settings

The first step in troubleshooting any audio issue is to check your audio settings. In Microsoft Teams, click on your profile picture in the top right corner and select “Settings.” Then, click on the “Devices” tab. Make sure that the correct microphone and speaker are selected. If you have multiple audio devices connected, try switching to a different one to see if that resolves the issue.

Check Your Device Settings

If your audio settings in Teams are correct, the issue may be with your device settings. Make sure that your microphone and speaker are not muted or turned down too low. You can also try adjusting the volume on your device or using headphones with a built-in microphone.

Restart Your Device

Sometimes, a simple restart can fix technical issues. If you’re experiencing audio problems in Teams, try restarting your device. This can help reset any settings that may be causing the issue.

Update Your Audio Drivers

Outdated or corrupted audio drivers can also cause audio issues in Teams. To update your audio drivers, go to your device’s manufacturer website and search for the latest drivers for your specific model. Download and install the drivers, then restart your device and try using Teams again.

Check for Updates

Microsoft regularly releases updates for Teams to improve its performance and fix any bugs. Make sure that you have the latest version of Teams installed on your device. To check for updates, click on your profile picture in Teams and select “Check for updates.” If there is an update available, follow the prompts to install it.

Clear Your Cache

If you’re still experiencing audio issues in Teams, try clearing your cache. Sometimes, cached data can interfere with the app’s performance. To clear your cache, close Teams and open the Run dialog box by pressing the Windows key + R. Type in “%appdata%\Microsoft\Teams” and press Enter. This will open the Teams app data folder. Delete all the files and folders in this folder, then restart Teams and try using it again.

Contact Support

If none of the above solutions work, it may be time to contact Microsoft support for further assistance. You can reach out to them through the Teams app by clicking on your profile picture and selecting “Help.” From there, you can search for articles related to your issue or contact support directly.

By following these troubleshooting steps, you should be able to fix any audio issues you may be experiencing in Microsoft Teams. Remember to always check your settings, update your software, and restart your device before seeking further assistance. Happy collaborating!

Gulrukh Ch

About the Author: Gulrukh Ch

Gulrukh Chaudhary, an accomplished digital marketer and technology writer with a passion for exploring the frontiers of innovation. Armed with a Master's degree in Information Technology, Gulrukh seamlessly blends her technical prowess with her creative flair, resulting in captivating insights into the world of emerging technologies. Discover more about her on her LinkedIn profile.