Troubleshooting: Microsoft Teams Can’t Hear?

Last Updated: Feb 6, 2024 by

Microsoft Teams has become an essential tool for remote work and virtual meetings. However, like any technology, it can sometimes experience technical difficulties. One common issue that users may encounter is the inability to hear audio during a Teams call. If you’re facing this problem, don’t worry, we’ve got you covered. In this article, we’ll discuss some troubleshooting steps to help you fix the issue of Microsoft Teams not being able to hear.

Check Your Audio Settings

The first step in troubleshooting any audio issue is to check your audio settings. In Microsoft Teams, click on your profile picture and select “Settings.” Then, go to the “Devices” tab and make sure that the correct microphone and speaker are selected. If you’re using a headset, make sure it is properly connected and selected as the audio device.

Restart Your Device

Sometimes, a simple restart can solve many technical issues. If you’re unable to hear audio on Microsoft Teams, try restarting your device. This can help refresh the system and resolve any temporary glitches that may be causing the problem.

Check Your Internet Connection

A stable internet connection is crucial for audio to work properly on Microsoft Teams. If your internet connection is weak or unstable, it can cause audio issues during calls. Make sure you have a strong and stable internet connection before joining a Teams call.

Update Your Audio Drivers

Outdated or corrupted audio drivers can also cause audio issues on Microsoft Teams. To update your audio drivers, go to your device’s manufacturer website and download the latest drivers for your specific model. Alternatively, you can use a driver update software to automatically update all your drivers.

Clear Your Teams Cache

Sometimes, the cache files on Microsoft Teams can cause audio issues. To clear the cache, close Teams and press the Windows key + R to open the Run dialog box. Type “%appdata%\Microsoft\Teams” and press Enter. This will open the Teams cache folder. Delete all the files in this folder and restart Teams.

Check for Updates

Microsoft regularly releases updates for Teams to fix bugs and improve performance. Make sure you have the latest version of Teams installed on your device. To check for updates, click on your profile picture in Teams and select “Check for updates.”

Reinstall Teams

If none of the above solutions work, you may need to reinstall Teams. To do this, go to your device’s settings and uninstall Teams. Then, download and install the latest version from the Microsoft website.


By following these troubleshooting steps, you should be able to fix the issue of Microsoft Teams not being able to hear. If the problem persists, you may need to contact Microsoft support for further assistance. Remember to always keep your Teams app and device drivers up to date to avoid any audio issues in the future.

Have you encountered this issue before? Did these solutions work for you? Let us know in the comments.

Gulrukh Ch

About the Author: Gulrukh Ch

Gulrukh Chaudhary, an accomplished digital marketer and technology writer with a passion for exploring the frontiers of innovation. Armed with a Master's degree in Information Technology, Gulrukh seamlessly blends her technical prowess with her creative flair, resulting in captivating insights into the world of emerging technologies. Discover more about her on her LinkedIn profile.