Troubleshooting Guide: Fixing Microsoft Edge

Last Updated: Feb 10, 2024 by

Microsoft Edge is a popular web browser that comes pre-installed on Windows 10. It offers a sleek and modern interface, as well as a variety of features such as built-in Cortana integration and the ability to take notes directly on web pages. However, like any software, Microsoft Edge can sometimes encounter issues that prevent it from functioning properly. In this troubleshooting guide, we will discuss common problems with Microsoft Edge and how to fix them.

Why Is Microsoft Edge Not Working?

There are several reasons why Microsoft Edge may not be working properly. Some of the most common issues include:

  • Outdated browser version
  • Corrupted browser files
  • Conflicting extensions or add-ons
  • Network connectivity issues
  • Incompatible or outdated device drivers
  • Malware or viruses

If you are experiencing any of these issues, don’t worry. We will go through each one and provide solutions to help you get Microsoft Edge up and running again.

How to Fix Microsoft Edge Not Responding

Update Microsoft Edge

The first step in troubleshooting Microsoft Edge is to make sure you have the latest version of the browser. To check for updates, follow these steps:

  1. Open Microsoft Edge and click on the three dots in the top right corner.
  2. Select “Settings” from the drop-down menu.
  3. In the Settings menu, click on “About Microsoft Edge” on the left-hand side.
  4. If there is an update available, it will automatically start downloading and installing.

Once the update is complete, restart Microsoft Edge and see if the issue has been resolved.

Clear Browsing Data

If updating Microsoft Edge did not fix the issue, the next step is to clear your browsing data. This includes cookies, cached images and files, and browsing history. To do this, follow these steps:

  1. Open Microsoft Edge and click on the three dots in the top right corner.
  2. Select “Settings” from the drop-down menu.
  3. In the Settings menu, click on “Privacy, search, and services” on the left-hand side.
  4. Under “Clear browsing data”, click on “Choose what to clear”.
  5. Select the types of data you want to clear and click on “Clear now”.

Once the data has been cleared, restart Microsoft Edge and see if the issue has been resolved.

Disable Extensions and Add-ons

Extensions and add-ons can sometimes cause conflicts with Microsoft Edge, resulting in the browser not responding. To troubleshoot this issue, try disabling all extensions and add-ons and see if the problem persists. To do this, follow these steps:

  1. Open Microsoft Edge and click on the three dots in the top right corner.
  2. Select “Extensions” from the drop-down menu.
  3. Toggle off all extensions and add-ons.
  4. Restart Microsoft Edge and see if the issue has been resolved.

If the issue is resolved, you can try enabling each extension and add-on one by one to determine which one is causing the problem.

Check Network Connectivity

If Microsoft Edge is not responding, it could be due to network connectivity issues. To check if this is the case, try opening a different website in a different browser. If the website loads, then the issue is likely with Microsoft Edge. However, if the website does not load, then the issue is with your network connection. In this case, try restarting your router or contacting your internet service provider for assistance.

Update Device Drivers

Outdated or incompatible device drivers can also cause Microsoft Edge to not respond. To update your device drivers, follow these steps:

  1. Press the Windows key + X on your keyboard and select “Device Manager”.
  2. In the Device Manager, expand the categories and look for any devices with a yellow exclamation mark next to them.
  3. Right-click on the device and select “Update driver”.
  4. Follow the prompts to update the driver.

Once the driver has been updated, restart your computer and see if the issue has been resolved.

Run a Malware Scan

Malware or viruses can also cause issues with Microsoft Edge. To ensure your computer is free of any malicious software, run a full system scan using your preferred antivirus software. If any threats are detected, follow the prompts to remove them and then restart your computer.

How to Fix Microsoft Edge Not Working

Reset Microsoft Edge

If Microsoft Edge is not working at all, you may need to reset the browser. This will reset all settings and clear browsing data, but it may fix the issue. To reset Microsoft Edge, follow these steps:

  1. Open the Start menu and type “cmd”.
  2. Right-click on “Command Prompt” and select “Run as administrator”.
  3. In the Command Prompt, type in the following command and press Enter: cd %LOCALAPPDATA%\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe
  4. Next, type in the following command and press Enter: Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}
  5. Once the command has been executed, close the Command Prompt and restart your computer.

Reinstall Microsoft Edge

If resetting Microsoft Edge did not fix the issue, you may need to reinstall the browser. To do this, follow these steps:

  1. Open the Start menu and type “powershell”.
  2. Right-click on “Windows PowerShell” and select “Run as administrator”.
  3. In the PowerShell, type in the following command and press Enter: Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Remove-AppxPackage
  4. Once the command has been executed, restart your computer.
  5. After restarting, open the Microsoft Store and search for “Microsoft Edge”.
  6. Click on “Get” to reinstall the browser.

Conclusion

Microsoft Edge is a powerful and popular web browser, but like any software, it can encounter issues. By following the troubleshooting steps outlined in this guide, you can fix common problems with Microsoft Edge and get back to browsing the web seamlessly. If the issue persists, you may need to contact Microsoft support for further assistance.

Gulrukh Ch

About the Author: Gulrukh Ch

Gulrukh Chaudhary, an accomplished digital marketer and technology writer with a passion for exploring the frontiers of innovation. Armed with a Master's degree in Information Technology, Gulrukh seamlessly blends her technical prowess with her creative flair, resulting in captivating insights into the world of emerging technologies. Discover more about her on her LinkedIn profile.