How to Fix Microsoft Account Problem in Windows 10?

Last Updated: Feb 9, 2024 by

If you are a Windows 10 user, you may have encountered a Microsoft account problem at some point. This can be frustrating, especially if you rely on your Microsoft account for important tasks such as accessing your email, OneDrive, or Microsoft Office. In this article, we will discuss how to troubleshoot and fix Microsoft account problems in Windows 10.

Check Your Internet Connection

Before trying any other troubleshooting steps, make sure that your internet connection is working properly. A weak or unstable internet connection can cause issues with your Microsoft account. You can check your internet connection by trying to access a website or using a different device to connect to the internet.

Restart Your Computer

Sometimes, a simple restart can fix many issues, including problems with your Microsoft account. Close all open programs and restart your computer. Once it has restarted, try logging into your Microsoft account again.

Check for Updates

Microsoft regularly releases updates for Windows 10, which can include bug fixes and improvements. Make sure that your computer is up to date by going to Settings > Update & Security > Windows Update. Click on “Check for updates” and install any available updates.

Reset Your Microsoft Account Password

If you are unable to log into your Microsoft account, it is possible that you have forgotten your password. You can reset your password by going to the Microsoft account password reset page and following the instructions. Once you have reset your password, try logging into your account again.

Use the Microsoft Accounts Troubleshooter

Microsoft has a built-in troubleshooter specifically for Microsoft account problems. To access it, go to Settings > Update & Security > Troubleshoot. Scroll down and click on “Windows Store Apps” and then click on “Run the troubleshooter.” Follow the prompts to fix any issues with your Microsoft account.

Create a New User Account

If all else fails, you can try creating a new user account on your computer. This will allow you to use a different Microsoft account or a local account to log into your computer. To create a new user account, go to Settings > Accounts > Family & other users. Click on “Add someone else to this PC” and follow the prompts to create a new account.


Troubleshooting Microsoft account problems in Windows 10 can be frustrating, but hopefully, these tips have helped you fix the issue. If you are still experiencing problems, you may need to contact Microsoft support for further assistance. By following these steps, you can ensure that your Microsoft account is working properly and continue using it for all your important tasks. Have you encountered any other issues with your Microsoft account? Let us know in the comments.

Gulrukh Ch

About the Author: Gulrukh Ch

Gulrukh Chaudhary, an accomplished digital marketer and technology writer with a passion for exploring the frontiers of innovation. Armed with a Master's degree in Information Technology, Gulrukh seamlessly blends her technical prowess with her creative flair, resulting in captivating insights into the world of emerging technologies. Discover more about her on her LinkedIn profile.