How to Enable Dial Pad in Microsoft Teams?

Last Updated: Mar 2, 2024 by

Microsoft Teams has become a popular choice for businesses and organizations looking for a comprehensive communication and collaboration platform. With its various features and integrations, Teams has made it easier for teams to work together remotely. However, one feature that is often overlooked is the dial pad. In this article, we will discuss how to enable the dial pad in Microsoft Teams and how it can benefit your team.

What is the Dial Pad in Microsoft Teams?

The dial pad in Microsoft Teams is a feature that allows users to make and receive phone calls directly from the Teams app. This feature is especially useful for businesses that use a phone system, as it allows them to make and receive calls without having to switch between different applications.

How Does the Dial Pad Work?

The dial pad in Microsoft Teams works by integrating with your organization’s phone system. This can be a traditional landline system or a cloud-based phone system. Once the dial pad is enabled, users can make and receive calls using their Teams app, just like they would with a regular phone.

Why Enable the Dial Pad in Microsoft Teams?

Convenience and Efficiency

Enabling the dial pad in Microsoft Teams can greatly improve the convenience and efficiency of your team’s communication. With the dial pad, users no longer have to switch between different applications to make and receive calls. This saves time and allows for a more seamless communication experience.

Cost Savings

By using the dial pad in Microsoft Teams, businesses can save on the costs of traditional phone systems. With the dial pad, there is no need for additional hardware or phone lines, as all calls can be made and received through the Teams app. This can result in significant cost savings for businesses, especially those with a large number of employees.

Integration with Other Teams Features

The dial pad in Microsoft Teams also integrates with other features, such as voicemail, call forwarding, and call recording. This allows for a more comprehensive and streamlined communication experience for users.

How to Enable the Dial Pad in Microsoft Teams?

Now that we understand the benefits of the dial pad in Microsoft Teams, let’s discuss how to enable it.

Step 1: Check Your Organization’s Phone System

Before enabling the dial pad, it is important to check if your organization’s phone system is compatible with Microsoft Teams. If your organization uses a traditional landline system, you may need to upgrade to a cloud-based phone system to enable the dial pad.

Step 2: Enable Calling in Teams

To enable the dial pad, you must first enable calling in Teams. This can be done by an administrator in the Teams admin center. Once enabled, users will be able to make and receive calls through the Teams app.

Step 3: Assign Phone Numbers to Users

Next, you will need to assign phone numbers to users in your organization. This can also be done in the Teams admin center. Each user will need a unique phone number to make and receive calls through the Teams app.

Step 4: Enable the Dial Pad

Once calling is enabled and phone numbers are assigned, you can now enable the dial pad. This can be done by going to the Teams admin center and selecting “Voice” from the left-hand menu. Then, click on “Dial pad” and toggle the switch to enable it.

Step 5: Test the Dial Pad

After enabling the dial pad, it is important to test it to ensure it is working properly. You can do this by making a test call to another user in your organization or to an external number. If the call goes through successfully, then the dial pad is working as intended.

Tips for Using the Dial Pad in Microsoft Teams

Use a Headset or Speakerphone

When using the dial pad in Microsoft Teams, it is recommended to use a headset or speakerphone for better audio quality. This will also free up your hands to take notes or perform other tasks during the call.

Familiarize Yourself with the Keypad Shortcuts

To make the most out of the dial pad, it is important to familiarize yourself with the keypad shortcuts. These shortcuts allow you to perform various actions during a call, such as putting the call on hold or transferring the call to another user.

Use Call Recording for Training Purposes

The dial pad in Microsoft Teams also allows for call recording. This can be useful for training purposes, as managers can listen to recorded calls to provide feedback and improve the performance of their team.

Real-World Examples of Using the Dial Pad in Microsoft Teams

Healthcare Industry

In the healthcare industry, the dial pad in Microsoft Teams can be used to improve communication between doctors, nurses, and other healthcare professionals. With the dial pad, doctors can easily make and receive calls from their Teams app, allowing for a more efficient and streamlined communication process.

Sales Teams

Sales teams can also benefit from the dial pad in Microsoft Teams. With the dial pad, sales representatives can make and receive calls directly from their Teams app, allowing for a more seamless communication experience with clients and prospects.

Who is Responsible for Enabling the Dial Pad in Microsoft Teams?

Enabling the dial pad in Microsoft Teams is the responsibility of the organization’s IT department or an assigned administrator. They are responsible for ensuring that the phone system is compatible with Teams and for enabling the necessary features for users to make and receive calls through the app.

Conclusion

Enabling the dial pad in Microsoft Teams can greatly improve the communication and efficiency of your team. By following the steps outlined in this article, you can easily enable the dial pad and start reaping the benefits it has to offer. With its various features and integrations, the dial pad in Microsoft Teams is a valuable tool for businesses looking to streamline their communication processes.

Gulrukh Ch

About the Author: Gulrukh Ch

Gulrukh Chaudhary, an accomplished digital marketer and technology writer with a passion for exploring the frontiers of innovation. Armed with a Master's degree in Information Technology, Gulrukh seamlessly blends her technical prowess with her creative flair, resulting in captivating insights into the world of emerging technologies. Discover more about her on her LinkedIn profile.