Fix: Surface Laptop Keyboard Not Working

Last Updated: Feb 3, 2024 by

The Microsoft Surface Laptop is a popular choice for those looking for a sleek and powerful laptop. However, like any electronic device, it is not immune to issues. One common problem that users may encounter is the keyboard not working. This can be a frustrating issue, especially if you rely on your laptop for work or school. In this article, we will discuss the possible causes of a non-functioning keyboard on a Surface Laptop and provide solutions to fix the issue.

Possible Causes of a Non-Functioning Keyboard on a Surface Laptop

There are several reasons why your Surface Laptop keyboard may not be working. Some of the most common causes include:

Physical Damage

If your Surface Laptop has been dropped or has suffered any physical damage, it is possible that the keyboard may not work properly. This could be due to a loose connection or damage to the internal components of the keyboard.

Outdated Drivers

Just like any other device, your Surface Laptop’s keyboard requires drivers to function properly. If these drivers are outdated or corrupted, it can cause the keyboard to stop working.

Software Glitches

Sometimes, software glitches can cause the keyboard to stop working. This could be due to a recent update or a conflict with other software on your laptop.

Hardware Malfunction

In some cases, the keyboard may not be working due to a hardware malfunction. This could be caused by a faulty keyboard or a problem with the internal components of the laptop.

Solutions to Fix a Non-Functioning Keyboard on a Surface Laptop

Now that we have identified some of the possible causes of a non-functioning keyboard on a Surface Laptop, let’s discuss some solutions to fix the issue.

Solution 1: Restart Your Laptop

The first and simplest solution to try is to restart your laptop. This can help resolve any temporary software glitches that may be causing the keyboard to not work. To restart your Surface Laptop, follow these steps:

  1. Press and hold the power button for 10 seconds until the laptop turns off.
  2. Press the power button again to turn on the laptop.

If the keyboard starts working after the restart, then the issue was most likely caused by a software glitch.

Solution 2: Check for Physical Damage

If your laptop has suffered any physical damage, such as a drop or spill, it is important to check for any visible damage to the keyboard. If you notice any loose keys or damage to the keyboard, it may need to be replaced. In this case, it is best to contact Microsoft support for further assistance.

Solution 3: Update Drivers

As mentioned earlier, outdated or corrupted drivers can cause the keyboard to stop working. To update your drivers, follow these steps:

  1. Press the Windows key + X and select “Device Manager” from the menu.
  2. Expand the “Keyboards” section and right-click on your keyboard.
  3. Select “Update driver” and follow the prompts to update the driver.

If there are no updates available, you can also try uninstalling the driver and then restarting your laptop. This will prompt your laptop to automatically install the latest driver for your keyboard.

Solution 4: Run the Keyboard Troubleshooter

Windows has a built-in troubleshooter that can help identify and fix issues with your keyboard. To run the keyboard troubleshooter, follow these steps:

  1. Press the Windows key + I to open the Settings app.
  2. Go to “Update & Security” and select “Troubleshoot” from the left menu.
  3. Scroll down and click on “Keyboard” under “Find and fix other problems”.
  4. Click on “Run the troubleshooter” and follow the prompts to complete the process.

If the troubleshooter is able to identify and fix the issue, your keyboard should start working again.

Solution 5: Perform a System Restore

If the keyboard stopped working after a recent update or software installation, you can try performing a system restore to a point before the issue occurred. This will revert your laptop back to a previous state and can help resolve any software conflicts that may be causing the keyboard to not work.

To perform a system restore, follow these steps:

  1. Press the Windows key + R to open the Run dialog box.
  2. Type “rstrui” and press Enter.
  3. Follow the prompts to choose a restore point and complete the process.

Keep in mind that performing a system restore will undo any changes made to your laptop after the selected restore point.

Solution 6: Reset Your Laptop

If none of the above solutions work, you can try resetting your laptop to its factory settings. This will erase all data and settings on your laptop, so it is important to back up any important files before proceeding.

To reset your laptop, follow these steps:

  1. Press the Windows key + I to open the Settings app.
  2. Go to “Update & Security” and select “Recovery” from the left menu.
  3. Under “Reset this PC”, click on “Get started”.
  4. Choose the option to “Remove everything” and follow the prompts to complete the process.

After the reset is complete, your laptop will be restored to its factory settings and the keyboard should start working again.

Preventing Future Keyboard Issues

To prevent future keyboard issues on your Surface Laptop, it is important to keep your laptop and drivers up to date. You can also try using an external keyboard if the issue persists, as this can help determine if the problem is with the laptop or the keyboard itself.

Conclusion

A non-functioning keyboard on a Surface Laptop can be a frustrating issue, but it can be resolved with the right solutions. By following the steps outlined in this article, you should be able to fix the issue and get your keyboard working again. If the problem persists, it is best to contact Microsoft support for further assistance.

Gulrukh Ch

About the Author: Gulrukh Ch

Gulrukh Chaudhary, an accomplished digital marketer and technology writer with a passion for exploring the frontiers of innovation. Armed with a Master's degree in Information Technology, Gulrukh seamlessly blends her technical prowess with her creative flair, resulting in captivating insights into the world of emerging technologies. Discover more about her on her LinkedIn profile.